Last Updated: 5 September 2026
At Lyla Beauty, we are committed to making your shopping experience simple, reliable, and transparent. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
By placing an order with us, you acknowledge and agree to the shipping terms described below.
1. Order Processing
After you place an order, our team will begin processing it as soon as possible.
Orders typically require 1–3 business days for processing before they are shipped.
Processing time may take longer during:
Sales and promotional periods
New product launches
Public holidays
High-volume shopping periods
Unexpected operational circumstances
Please note that order processing time is separate from shipping and delivery time.
Once your order has been dispatched, you will receive a shipping confirmation containing tracking information when available.
2. Delivery Within the UAE
We currently offer shipping to customers located within the United Arab Emirates.
Estimated delivery time is generally:
2–5 business days after dispatch.
Delivery times are estimates and may vary depending on your location, courier availability, order volume, and other circumstances outside our direct control.
Some remote or difficult-to-access locations may require additional delivery time.
3. Shipping Fees
Standard delivery within the UAE is AED 25.
Delivery is free on orders over AED 200.
Shipping charges are displayed during checkout before you complete your purchase. From time to time we may also offer additional promotional shipping offers, which will be subject to the terms displayed at the time of purchase.
4. Order Tracking
Once your order has been dispatched, we may provide you with a tracking number through your shipping confirmation email or other available communication channel.
You can use the tracking information to monitor your shipment's progress.
Please note that tracking information may take some time to appear or update after the package has been handed to the carrier.
For more information, please visit our Track Your Order page or contact our customer support team.
5. Delivery Address
Customers are responsible for providing complete and accurate delivery information at checkout.
Please carefully check your:
Full name
Mobile number
Building or villa number
Apartment or unit number
Street information
Area
City
Any relevant delivery instructions
If incorrect or incomplete information is provided, delivery may be delayed or unsuccessful.
If you notice an error in your shipping information after placing an order, please contact us immediately on WhatsApp at +92 342 6433872 or by email at zabigroupofcompany@gmail.com.
We will make reasonable efforts to help update the information before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
6. Courier Delivery Attempts
Our delivery partners may attempt to contact you using the phone number provided at checkout.
Please ensure that your phone number is accurate and that you are available to receive the shipment.
If a delivery attempt is unsuccessful because the customer is unavailable, provides incorrect information, or cannot be contacted, the carrier may reschedule the delivery or return the package according to its applicable procedures.
Additional delivery attempts or reshipping may be subject to additional charges where applicable.
7. Delayed Deliveries
Although we work with shipping providers to deliver orders within the estimated timeframe, delivery delays can occasionally occur.
Possible causes include:
High shipping volumes
Courier delays
Public holidays
Incorrect delivery information
Severe weather
Operational disruptions
Address verification issues
Unexpected logistical circumstances
If your order is delayed beyond the expected delivery timeframe, please contact us on WhatsApp at +92 342 6433872 or by email at zabigroupofcompany@gmail.com with your order number.
We will review the available tracking information and assist you as appropriate.
8. Orders Marked as Delivered
If your tracking information shows that your order has been delivered but you cannot find the package, please first check:
Your front door or designated delivery location
With family members or household members
With building reception or security
With neighbours, where appropriate
Any safe location specified by the courier
Please also verify that the shipping address provided at checkout was correct.
If you still cannot locate the package, contact us as soon as possible with your order number and tracking information.
9. Lost Packages
If your order appears to have been lost during transportation, please contact our customer support team.
We may need to contact the relevant shipping provider to investigate the shipment.
Please provide:
Order number
Tracking number
Customer name
Delivery address
Any relevant delivery information
We will work with the shipping provider to determine the appropriate resolution.
10. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
Where appropriate, we may request photographs of:
The shipping package
The shipping label
The damaged product
Any visible damage to the packaging
This information may be required to investigate the issue with the carrier and determine the appropriate resolution under our applicable return, refund, or replacement policy.
11. Incorrect or Missing Items
If you receive an incorrect item, missing item, or an item that does not match your order, please contact us on WhatsApp at +92 342 6433872 or by email at zabigroupofcompany@gmail.com as soon as possible.
Please include your:
Order number
Name
Description of the issue
Photographs, where applicable
Our customer support team will review your request and provide the appropriate next steps.
12. Product Availability
Occasionally, an item may require additional processing time due to inventory availability or other operational circumstances.
If this occurs, we may contact you using the information provided during checkout.
Where necessary, we may provide an updated estimated shipping timeframe.
13. Public Holidays and Weekends
Business days generally exclude weekends and applicable public holidays.
Orders placed during weekends or public holidays may begin processing on the next available business day.
During major promotional events, holidays, or periods of unusually high demand, processing and delivery times may be longer than normal.
14. Changes to Orders
Once an order has been submitted, we may not be able to change the products, quantity, or shipping address.
If you need to make a change, contact us as soon as possible:
WhatsApp: +92 342 6433872
Email: zabigroupofcompany@gmail.com
We will make reasonable efforts to assist before the order is processed or dispatched.
However, we cannot guarantee that changes can be made after fulfilment or dispatch has started.
15. Cancellation and Refunds
Shipping-related cancellations, returns, refunds, and replacements are handled according to our Return & Refund Policy.
Please review that policy before requesting a cancellation, return, or refund.
Nothing in this Shipping Policy is intended to limit any rights you may have under applicable UAE law.
16. Shipping Information and Third-Party Carriers
We may use independent third-party shipping and delivery providers to fulfil orders.
Once an order has been transferred to the carrier, certain aspects of delivery are outside our direct control.
Carrier tracking information may sometimes differ from the information displayed on our website.
In such circumstances, the latest carrier tracking information may provide the most current shipment status.
17. Delivery Estimates Are Not Guaranteed
All delivery timeframes displayed on our website are estimates unless expressly stated otherwise.
A delivery estimate does not constitute a guaranteed delivery date.
Unforeseen circumstances may occasionally affect delivery times.
We will make reasonable efforts to communicate significant shipping issues when we become aware of them.
18. Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact our customer support team.
Lyla Beauty
WhatsApp: +92 342 6433872
Email: zabigroupofcompany@gmail.com
Customer Support Hours: 24 hours a day, seven days a week
Website: lylabeauty.store
When contacting us about an order, please include your order number so we can assist you more efficiently.
Our Commitment
At Lyla Beauty, our goal is to provide a smooth and transparent shopping experience from the moment you place your order until it reaches your doorstep.
We appreciate your trust in our store and thank you for choosing Lyla Beauty.