Orders & delivery
Where do you deliver?
We deliver throughout the United Arab Emirates.
How much is delivery?
Standard UAE delivery is AED 25. Delivery is free on orders over AED 200.
How long will my order take?
Orders are dispatched within 1–3 business days, then typically arrive 2–5 business days after dispatch. Business days exclude Fridays, Saturdays and UAE public holidays.
How do I track my order?
You will receive a shipping confirmation with tracking details once your order is dispatched. See Track Your Order. Tracking can take a little time to update after the parcel is collected.
Can I change my order or address?
Contact us as soon as possible on WhatsApp at +92 342 6433872 or by email at zabigroupofcompany@gmail.com. We can usually help before dispatch, but not once an order has shipped.
Returns
What is your return window?
You can request a return within 7 days of delivery, provided the item is unused and in its original packaging. Full details are in our Return & Refund Policy.
What if my item arrives faulty or damaged?
Contact us within 3 days with your order number and photographs. Where an item is confirmed faulty or incorrect, we arrange a replacement or full refund at no cost to you.
Which items cannot be returned?
For hygiene reasons we cannot accept used personal-care devices or used attachments such as roller heads. This does not affect your rights regarding faulty items.
Using our devices
Are these medical devices?
No. Everything we sell is a cosmetic or wellness device. Our products are not intended to diagnose, treat, cure or prevent any medical condition.
Is IPL suitable for me?
IPL works by targeting the pigment in hair, so it suits some combinations far better than others. It is best suited to light to medium skin tones with dark hair. It is not suitable for white, grey, red or very blonde hair, or for deep skin tones. Full guidance is on the product page.
Is there anyone who should not use these devices?
Speak to a qualified healthcare professional first if you are pregnant, have a relevant skin or medical condition, reduced skin sensation, an implanted medical device, or are taking photosensitising medication. Always read the instructions supplied with your product.
How often should I use a device?
Usage differs by product — each product page lists the suggested session length and frequency. More is not better; follow the guidance supplied.
How do I clean my device?
Most of our devices wipe clean with a soft cloth. Do not submerge a device unless its product page states it is waterproof, and always keep charging ports and bases dry.
Payment
What currency are prices in?
All prices are in UAE Dirhams (AED), with VAT included.
Is checkout secure?
Yes. Payments are processed through Shopify Checkout and its supported payment providers. We never see or store your full card details.
Still need help?
Message us on WhatsApp at +92 342 6433872 or email zabigroupofcompany@gmail.com with your order number, and we will get back to you. Support is available 24 hours a day, seven days a week. You can also use our contact page.